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How do I sign up for eBills?
You can sign up directly on our web site by clicking here
and Login as a Registered User or Register as a New User. To sign up, you will need your latest Halton Hills
Hydro Inc. bill. Once you have logged in, take the option to "Edit My eBill Profile". Enter your
e-mail address and confirm and select "Enroll".
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When can I expect to receive my first eBill?
Once you have activated your eBills account, you will receive your very next bill electronically.
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How will I know that I have a new eBill?
If you sign up for eBills on Halton Hills Hydro Inc. web site, we will notify you that your eBill is
ready to view by sending an e-mail to the address you provided. If you are concerned about
missing a payment, consider taking advantage of our convenient
Pre-Authorized Payment Plan.
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Can you send notification of a pending eBill to two different e-mail addresses?
Halton Hills Hydro Inc. is able to send an eBill notification to the multiple e-mail address as long
as you have separated the two email addresses with a ’;’ (semi-colon) and the total number of
characters for both e-mail addresses doesn’t exeed 60 characters. If you are unable to fit
multiple e-mail addressed you can forward the notification to other e-mail addresses if you
wish.
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How do I view my eBills?
After you have activated your account, simply log in with your Account Id and Pin (using the link
embedded in your notification e-mail) to view your Halton Hills Hydro Inc. eBills online. You can
view, save, or print a PDF format of your current bill. You can also review your previous bills,
and access all the information that is mailed with our paper bills.
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What will my eBills look like?
Your eBill is an exact replica of your printed mail bill but in a electronic PDF format.
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Why can’t I view my Detailed Bill?
To ensure you have access to your eBills, you must have a Web browser that supports 128-bit
encryption. As well, you must enable cookies. Electronic Bills are presented in PDF format. To
read PDF documents, you will need to download the free
Adobe Acrobat Reader.
Note: If you have Adode Acrobat Reader installed and are still having trouble viewing your bill
we recommend you clear your browsers cache, close your browser and try to view your bill
again.
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How many of my previous bills can I view and print using eBills?
You can access your current and previous bills (up to two years) online, 24 hours a day, 7 days a week.
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How do I save a copy of my Detailed Bill to my computer?
To save a copy of your Electronic Bills to your computer:
- Click Billing History in the left-hand menu to view a listing of available bills.
- For the bill date you wish to save, select the bill date under the Bill Date column.
- A File Download box will appear giving you the option to Save your bill. Click on the Save button. You can then name the file, and save it to your computer.
- 4. You will receive a copy of your bill in PDF format. (Note: To read PDF documents, you will need to download the free Adobe Acrobat Reader.)
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How do I print my Detailed Bill? Can I print it in black and white?
To print your Electronic Bill, click printer icon printer in the top menu bar. You can print your
Electronic Bill in black and white; simply choose the printer settings that suit you best.
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Do I have the option of having my bill e-mailed to me as a PDF?
Emailing your bill as a PDF file presents a security risk to you in that emails can be intercepted,
as a result we do not offer this option.
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Why didn’t I receive my e-mail notification? I know my e-mail address is correct.
There is a possibility that your ISP (Internet Service Provider) has mistaken our e-mail
notification as junk mail and has failed to deliver it to you. Many Internet Service Providers
(ISPs) are installing spam filters to help reduce the overwhelming amount of junk mail.
Occasionally, legitimate emails are mistaken for junk mail and are blocked. Please contact us
and verify your e-mail address. If it is correct we recommend you contact your ISP and ensure
that Halton Hills Hydro is a valid emailer.
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Can I pay my eBills from the Halton Hills Hydro Inc. web site?
Yes, you may pay your bill with a Visa or MasterCard by clicking
here.
Please note that fees will be charged. The fees are paid to Caledon Card Services. Halton Hills
Hydro does not retain any portion of the fees.
If you prefer, you can have your bill amount withdrawn automatically with Halton Hills Hydro
Inc. Pre-Authorized Payment Plan option.
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I’m already a Pre-Authorized Payment Plan customer. Do I have to sign up for PAP again once I activate my eBills account?
No, your PAP status will not be affected by eBills. Your payments will continue to be
automatically withdrawn from your account. The only change is that now, instead of receiving a
paper bill in the mail, your bills will be available to view online.
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What if I think my eBill is wrong?
If you have any questions or concerns about your bill, please contact our Customer Care
department during normal business hours, 8:30 a.m. to 4:30 p.m., Monday through Friday
(excluding statutory holidays) at 519-853-3701 or 905-453-2222.
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If I move to a different property within your billing area, am I required to register again?
Yes, for your security we require that you sign up for each account separately. However, when
you move, you will still have access to your old account information.
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I think I may have entered an incorrect e-mail address - what should I do?
If you enter an incorrect e-mail address when signing up for eBills on the Halton Hills Hydro Inc.
web site, you will not be able to receive a confirmation of your eBills activation, or notification
when you have a new eBill. However, you will still be responsible for ensuring your Halton Hills
Hydro Inc. account is paid on time. You can correct your eBill account by Logging in as a
Registered User and clicking the Edit My eBill Profile link in the left-hand menu and re-enter the
correct e-mail address and click ’Update’.
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I am changing my e-mail address. Do I need to notify you?
Yes, advising us of any changes to the original information you provided, including a change to
your e-mail address, will ensure that we can continue to contact you about your eBills. To let us
know about your new e-mail address, please by Login as a Registered User and clicking the Edit
My eBill Profile link in the left-hand menu and re-enter the correct e-mail address and
click ’Update’.
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My name is incorrect on my bill. If I enter the correct spelling on my activation form, will it be corrected on future eBills?
For your own security, we cannot alter any information on your bill without your consent.
Contact our Customer Care department during normal business hours, 8:30 a.m. to 4:30 p.m.,
Monday through Friday (excluding statutory holidays) at 519-853-3701 or 905-453-2222.
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How do I cancel my eBills service?
To cancel your eBills service, Login as a Registered User and clicking the Edit My eBill Profile link
in the left-hand menu and re-enter the correct e-mail address and click ’Opt Out’.
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Where can I get more help?
Please contact our Customer Care department during normal business hours, 8:30 a.m. to 4:30
p.m., Monday through Friday (excluding statutory holidays) at 519-853-3701 or 905-453-2222.
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