The electricity that powers your home or business is supplied to you by Halton Hills Hydro. However, you have options available to you for how you buy that electricity.

You can buy your electricity through the Regulated Price Plan. This is the default plan for residential and small commercial customers. If you have an interval or hourly meter, you can pay the hourly spot market price or you can choose to purchase your electricity through a licensed energy retailer.

If you decide to purchase electricity from a licensed retailer, you can either sign a contract or apply online directly. Keep in mind, this contract is a legally binding contract so be sure to understand all of the details before you sign.

Consumers who wish to make a complaint about an electricity retailer should note the salesperson's name, company, and the time and date of visit and should contact the Ontario Energy Board at 1-877-632-2727.,

Electricity Retailers – What Do I Need to Know?

Here are some things to keep in mind if you are approached by a retailer:

• Halton Hills Hydro does not go door-to-door soliciting for your business.



• You are not obliged to sign a contract with a retailer. If you choose to remain with Halton Hills Hydro, we will continue to provide your electricity to you at the Ontario Energy Approved rates.



• You are not obligated to show your hydro invoice to a salesperson unless you wish to sign up with a retailer. Your invoice contains your account number which the retailer requires to enroll your account. Do not show your bill unless you are prepared to sign a contract.



• Take your time, do your research and compare prices. There are several licensed retailers operating in our service territory. Shop around to make sure you are signing a contract that is right for you.



• If you have signed a contract, you can still change your mind. After you receive a copy of your contract, you have 10 days to cancel it. This is your opportunity to read the contract in detail. Research any questions you may have. Be comfortable with your choice. You may cancel it at any time during this 10-day period by contacting the company. You must cancel in writing.



• Retailers must follow the Electricity Retailer Code of Conduct. A copy of this code of conduct can be found by following this link: www.oeb.gov.on.ca/rules_retailercode.pdf

Some Questions to Ask Before You Sign a Contract:

• Do you have a license from the Ontario Energy Board?



• What is the length of the contract? Are there any penalties for canceling the contract? There may be significant penalties associated with canceling a contract.



• Do I receive any rebates?



• What is the contract price per kilowatt hour being offered?



• Are there any additional fees or charges?



• What happens to the contract if I move?



• What are the renewal options?

Active Retailers in our Area:
The following retailers are operating within Halton Hills Hydro’s service territory:

More Information:

The following links provide more information on your options for buying electricity:

Independent Electricity System Operator – Retailer Information Page
http://ieso.ca/imoweb/

The Energy Choice is Yours – A site maintained by the Ontario Energy Board with answers to commonly asked questions about energy retailers.
http://www.energychoiceontario.ca/en/index.htm

Ontario Energy Board – This site includes lists of licensed retailers, the retailers code of conduct, and information on filing a complaint.
http://www.oeb.gov.on.ca/OEB/For+Consumers/

Energy Shop – A resource for comparing retailer contract prices
http://www.energyshop.com/