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Regulatory

Halton Hills Hydro is a Local Distribution Company (LDC) regulated by the Ontario Energy Board. View our scorecard to learn more about our performance or view our applications filed with the Ontario Energy Board.

2019 Scorecard

Halton Hills Hydro is pleased to present our 2019 Scorecard. The Scorecard is a tool that measures how well Ontario’s electricity distributors are performing each year and includes a pictorial representation and a Scorecard Management, Discussion and Analysis to explain the detail behind the scorecard numbers. This document highlights our performance in a number of key categories such as Service Quality, Customer Satisfaction, Safety and Reliability, Asset Management and Cost Control. We have met or exceeded our targets in most of these areas. Did you know? Our Customer Care agents responded to 18,332 calls from customers in 2019. We issued 276,856 bills and achieved a billing accuracy rate of 99.88%. Vehicle accidents accounted for ¼ of the total outage hours in 2019. There have been no Serious Electrical Incidents and Halton Hills Hydro has been fully compliant with the Electrical Distribution Safety Regulation (O. Reg 22/04 for each of the last nine (9) years. For the last eight (8) years, Halton Hills Hydro has ranked in the top 6 LDCs in the province in efficiency benchmarking. Based on recent customer satisfaction surveys, 95% of Halton Hills Hydro customers were “very or fairly” satisfied. This number is above the National and Provincial average of 91%. We are proud of our results in 2019 and continue to strive to meet or exceed our targets in all areas of our business. Halton Hills Hydro 2019 Scorecard, Ontario Energy Board for definitions of the scorecard measures , and Scorecard Frequently Asked Questions

Tariff of Rates and Charges

Each year, Halton Hills Hydro Inc. applies to the Ontario Energy Board (OEB) requesting changes to distribution rates. Halton Hills Hydro Inc. typically applies for a full review of rates every five years. Any rate changes for the years in between are made by applying a formula that is tied to inflation and other factors intended to promote efficiency. The OEB is an independent and impartial public agency who makes decisions that serve the public interest. The goal of the OEB is to promote a financially viable and efficient energy sector that provides consumers with reliable energy services at a reasonable cost.

The approved Tariff of Rates and Charges for Halton Hills Hydro Inc. are shown in pdf format below. To view all the submissions related to each Tariff of Rates and Charges, please follow the appropriate link under the “OEB Proceeding Number” column.

Tariff of Rates and Charges for Halton Hills Hydro Inc.

Notice of Applications


Halton Hills Hydro Inc. (“HHHI”) has applied to the Ontario Energy Board to increase our electricity distribution rates. Please review the Ontario Energy Board’s Notice of Hearing to learn more and to find out how you can participate in the Ontario Energy Board’s hearing.

EB-2020-0026 Notice of Halton Hills Hydro Inc. 2021 Cost of Service Rate Application

HHHI is submitting its 2021 Cost of Service Rate Application in accordance with all directives and guidelines issued by the Board. HHHI is requesting an effective date of May 1, 2021 for the implementation of the Proposed 2021 Tariff of Rates and Charges.

To view a Summary of the 2021 Cost of Service Rate Application, please to go:

Summary of Halton Hills Hydro Inc. 2021 Cost of Service Rate Application

To view the 2021 Cost of Service Rate Application in its entirety, please to go:

EB-2020-0026 Halton Hills Hydro Inc. 2021 Cost of Service Rate Application

To inquire about the 2021 Cost of Service Rate Application, please contact the Regulatory Affairs Department at rateapplication@haltonhillshydro.com or phone 519-853-3700 extension 257.

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