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Halton Hills Hydro is a Local Distribution Company (LDC) regulated by the Ontario Energy Board. View our scorecard to learn more about our performance or view our applications filed with the Ontario Energy Board.

2017 Scorecard

Halton Hills Hydro is pleased to present our 2017 Scorecard.

The Scorecard is a tool that measures how well Ontario’s electricity distributors are performing each year and includes a pictorial representation and a Scorecard Management, Discussion and Analysis to explain the detail behind the scorecard numbers.

This document highlights our performance in a number of key categories such as Service Quality, Customer Satisfaction, Safety and Reliability, Asset Management and Cost Control.

We have met or exceeded our targets in most of these areas. Did you know? Our Customer Care agents responded to 20,379 calls from customers in 2017. We issued 271,641 bills and achieved a billing accuracy rate of 99.77%. There have been no Serious Electrical Incidents and Halton Hills Hydro has been fully compliant with the Electrical Distribution Safety Regulation (O. Reg 22/04 for each of the last (7) years. We were also able to reduce total cost per customer and total cost per km of line in 2017.

For the last six (6) years Halton Hills Hydro has ranked in the top 6 LDCs in the province in efficiency benchmarking.

Based on recent customer satisfaction surveys, 88% of Halton Hills Hydro customers were “very or fairly” satisfied. This number is above the National average of 84% and well above the Ontario Provincial average of 74%.

We are proud of our results in 2017 and continue to strive to meet or exceed our targets in all areas of our business.

Halton Hills Hydro 2017 Scorecard

Ontario Energy Board for definitions of the scorecard measures

Scorecard Frequently Asked Questions

Rate Applications

Each year, Halton Hills Hydro Inc. applies to the Ontario Energy Board (OEB) requesting changes to distribution rates. Halton Hills Hydro Inc. typically applies for a full review of rates every five years. Any rate changes for the years in between are made by applying a formula that is tied to inflation and other factors intended to promote efficiency. The OEB is an independent and impartial public agency who makes decisions that serve the public interest. The goal of the OEB is to promote a financially viable and efficient energy sector that provides consumers with reliable energy services at a reasonable cost.

The approved Tariff of Rates and Charges for Halton Hills Hydro Inc. are shown in pdf format below. To view all the submissions related to each Tariff of Rates and Charges, please follow the appropriate link under the “OEB Proceeding Number” column.

Tariff of Rates and Charges for Halton Hills Hydro Inc.

Notice of Applications

Halton Hills Hydro Inc. (”HHHI”) has filed its 2019 Incentive Regulation Mechanism- Price Cap IR (“IRM”) Rate Application with the Ontario Energy Board (“the Board”). HHHI is submitting its 2019 IRM Rate Application in accordance with all directives and guidelines issued by the Board. HHHI is requesting an effective date of May 1, 2019 for the implementation of the Proposed 2019 Tariff of Rates and Charges.

Halton Hills Hydro 2019 Rate Application

EB-2018-0037 on the OEB website