Customer Self Service Portal
Welcome to our customer self-service portal. Here you will find links to all of our self-service forms. Whether you are moving, signing up for pre-authorized payments, upgrading your electrical service or reporting a power quality concern, you will find easy tools to get in touch with us for the service you need.
Pricing Plans & Payment Assistance
Use our form to submit a request to change your pricing option between Time of Use or Tiered pricing.
We understand that this is a difficult time for our community and we’re here to help. We offer a number of options to assist our customers in paying their bills. If you are having difficulty paying your bill, please call us at 519-853-3701 to make payment arrangements. Learn about and apply for payment assistance programs here:
Moving, Paying or Viewing your Account
AccountOnline is your one stop portal to view and make changes to your Halton Hills Hydro account.
Moving in, out or within Halton Hills is easy with our online or printable application forms. Simply select one of the options below. Please provide at least 2 business days’ notice of your move.
Pay your bill using your Visa or Mastercard, any day, 24/7 using secure card payment options provided by Paymentus Corporation, our third-party provider. Paymentus charges a standard convenience fee for each transaction. Halton Hills Hydro does not receive any part of these processing fees.
On occasion, due to restricted access we are unable to read your water meter. When this happens, a card will be left at your door.
These links are for our business customers to set up a new account, apply for rebates and find other business resources.
If you are a commercial customer with an hourly or interval meter installed, you can access your detailed meter information here: