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Payment Assistance

Payment Assistance

We offer a number of options to simplify paying your bill including an equal payment plan so you know how much you’ll be paying each month. To learn more about our payment options, visit our payments page.

If you are having difficulty paying your bill, there are a number of options available to you, however, it is important to contact us to make payment arrangements. Full details around our payment policies can be found in our conditions of service beginning in section 2.2 on page 44. View our Conditions of Service.

Our Payment Assistance programs include:

LEAP – Low-income Energy Assistance Program

The LEAP program provides Emergency Financial Assistance as well as Special Rules for arrears payments.

Emergency Financial Assistance: This program provides a one-time grant towards your electricity bill if you are temporarily unable to make payment in an emergency situation.

Special Rules: if your local social agency determines that you meet the requirements, special rules around repayment of overdue amounts will apply.

For details on both of these programs, visit the Ontario Energy Board website Help for Low-Income Consumers.

OESP – Ontario Electricity Support Program

If you are a customer of an electricity utility and in a lower-income home, you may qualify for a reduction on your electricity bill through the Ontario Electricity Support Program (OESP).

The amount you may be eligible to receive depends on your household income and the number of people in your home. If your home is electrically heated or you rely on certain medical devices, you may be eligible for a higher level of assistance.

To learn more about the OESP click on Ontario Electricity Support Program. To apply, visit OntarioElectricitySupport.ca

Home Assistance Program

The way you light, heat and power your home can impact your bills. Even the smallest of actions can produce positive results. With the Save on Energy HOME ASSISTANCE program, qualified Ontario homeowners, tenants and social and/or assisted housing providers can improve the energy efficiency of their homes.

To learn more about the Home Assistance Program visit our saveONenergy page.

OESP – Ontario Electricity Support Program

Do you qualify?

If you are a customer of an electricity utility and in a lower-income home, you may qualify for a reduction on your electricity bill through the Ontario Electricity Support Program (OESP).

You could receive a credit on your electricity bill.

Beginning in 2016, the OESP will reduce the cost of your household electricity by applying a monthly credit directly to your bill.

What support could you receive?

The amount of the credit you receive depends on two factors:

  • How many people live in your home and
  • Your combined household income

For example, a home with four people and an annual income of $37,000 will receive an on-bill credit of $34 each month.

If your home is electrically heated, or you rely on medical devices requiring a lot of electricity, OESP offers a higher level of assistance. First Nations and Métis will also qualify for a higher level of assistance.

Learn More/Apply Today

To apply or learn more about the OESP Financial Assistance program call or visit:

1-855-831-8151
1-800-855-1155 (TTY to TTY)
OntarioElectricitySupport.ca