Halton Hills Hydro is pleased to present our 2015 Scorecard.
This document highlights our performance in a number of key categories such as Service Quality, Customer Satisfaction, Safety and Reliability, Asset Management and Cost Control.
We have met or exceeded our targets in every one of these areas. Did you know? Our Customer Care agents responded to 22,761 calls from customers in 2015. We issued 146,245 bills and achieved a billing accuracy rate of 99.96%
For the last 5 years Halton Hills Hydro has ranked in the top 6 LDCs in the province in efficiency benchmarking.
Based on recent customer satisfaction surveys, 90% of our customers are very or fairly satisfied with us.
There have been no Serious Electrical Incidents and Halton Hills Hydro has been fully compliant with the Electrical Distribution Safety Regulation (O. Reg 22/04).
We are proud of our results in 2015 and continue to strive to meet or exceed our targets in all areas of our business.
Click on the link below to see how we did.
Link to Ontario Energy Board for definitions of the scorecard measures:
Each year, Halton Hills Hydro Inc. applies to the Ontario Energy Board (OEB) requesting changes to distribution rates. Halton Hills Hydro Inc. typically applies for a full review of rates every five years. Any rate changes for the years in between are made by applying a formula that is tied to inflation and other factors intended to promote efficiency. The OEB is an independent and impartial public agency who makes decisions that serve the public interest. The goal of the OEB is to promote a financially viable and efficient energy sector that provides consumers with reliable energy services at a reasonable cost.
The Tariff of Rates and Charges for Halton Hills Hydro Inc. are shown in pdf format in the chart below. To view all the submissions related to each Tariff of Rates and Charges, please follow the appropriate link under the “OEB Proceeding Number” column.
|Tariff of Rates and Charges||OEB Proceeding Number|
|2013 Tariff of Rates and Charges||EB-2012-0130|
|2014 Tariff of Rates and Charges||EB-2013-0136|
|2015 Tariff of Rates and Charges||EB-2014-0079|
|2016 Tariff of Rates and Charges||EB-2015-0074|
Notice of Applications
Halton Hills Hydro Inc. (”HHHI”) has filed its 2017 Incentive Regulation Mechanism- Price Cap IR (“IRM”) Rate Application with the Ontario Energy Board (“the Board”). HHHI is submitting its 2017 IRM Rate Application in accordance with all directives and guidelines issued by the Board. HHHI is requesting an effective date of May 1, 2017 for the implementation of the Proposed 2017 Tariff of Rates and Charges.
Halton Hills Hydro 2017 Rate Application