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Regulatory

2016 Scorecard

Halton Hills Hydro is pleased to present our 2016 Scorecard.

The Scorecard is a tool that measures how well Ontario’s electricity distributors are performing each year and includes a pictorial representation and a Scorecard Management, Discussion and Analysis to explain the detail behind the scorecard numbers.

This document highlights our performance in a number of key categories such as Service Quality, Customer Satisfaction, Safety and Reliability, Asset Management and Cost Control.

We have met or exceeded our targets in most of these areas. Did you know? Our Customer Care agents responded to 25,007 calls from customers in 2016. We issued 245,642 bills, an increase of 68% as a result of the switch to monthly billing, and achieved a billing accuracy rate of 99.84%.

For the last 5 years Halton Hills Hydro has ranked in the top 6 LDCs in the province in efficiency benchmarking.
Based on recent customer satisfaction surveys, 88% of Halton Hills Hydro customers were “very or fairly” satisfied. This number is above the National average of 84% and well above the Ontario Provincial average of 74%.

There have been no Serious Electrical Incidents and Halton Hills Hydro has been fully compliant with the Electrical Distribution Safety Regulation (O. Reg 22/04).

We are proud of our results in 2016 and continue to strive to meet or exceed our targets in all areas of our business.

Click on the link below to see how we did.

Halton Hills Hydro 2016 Scorecard

Link to Ontario Energy Board for definitions of the scorecard measures:
http://www.ontarioenergyboard.ca/OEB/_Documents/scorecard/Scorecard_Performance_Measure_Descriptions.pdf

Scorecard Frequently Asked Questions

Rate Applications

Each year, Halton Hills Hydro Inc. applies to the Ontario Energy Board (OEB) requesting changes to distribution rates. Halton Hills Hydro Inc. typically applies for a full review of rates every five years. Any rate changes for the years in between are made by applying a formula that is tied to inflation and other factors intended to promote efficiency. The OEB is an independent and impartial public agency who makes decisions that serve the public interest. The goal of the OEB is to promote a financially viable and efficient energy sector that provides consumers with reliable energy services at a reasonable cost.

The Tariff of Rates and Charges for Halton Hills Hydro Inc. are shown in pdf format in the chart below. To view all the submissions related to each Tariff of Rates and Charges, please follow the appropriate link under the “OEB Proceeding Number” column.

Notice of Applications

Halton Hills Hydro Inc. (”HHHI”) has filed its 2018 Incentive Regulation Mechanism- Price Cap IR (“IRM”) Rate Application with the Ontario Energy Board (“the Board”). HHHI is submitting its 2018 IRM Rate Application in accordance with all directives and guidelines issued by the Board. HHHI is requesting an effective date of May 1, 2018 for the implementation of the Proposed 2018 Tariff of Rates and Charges.
Halton Hills Hydro 2018 Rate Application