Important Notice Regarding Canada Post Service Disruption
September 26, 2025
Canada Post is currently experiencing a labour disruption that may affect mail delivery for Halton Hills Hydro customers. We’d like to remind customers to stay on top of their bill payments and ensure bills are paid by the due date.
Several options are available for accessing bills and making payments, including:
Options for Receiving your bill:
1. Sign up for eBilling to receive your bill electronically. You will receive an e-mail notification with a summary of your bill and a link to view your bill on our secure website. Sign up for ebilling.
2. Sign up for AccountOnline to view your bill and energy consumption data online. You can view your current account balance, payment history and detailed energy use online 24/7. Sign up for AccountOnline.
3. You can also call our office at 519-853-3701 to obtain your current balance and due date.
Options for Paying your bill:
Do not mail your payment if a strike or lockout is expected or occurring.
1. Sign up for pre-authorized payments – have your payment automatically withdrawn from your bank account. Sign up for pre-authorized payments.
2. You can pay your bill online or over the telephone through most financial institutions.
3. Pay your bill using a VISA or MASTERCARD, any day, 24×7 using secure card payment options that are provided by Paymentus Corporation, our third-party provider. Paymentus charges a standard convenience fee for each transaction.
4. You can also make a payment in person at our office:
Halton Hills Hydro
43 Alice St., Acton
Monday-Friday 8:30 – 4:30, excluding holidays
For your convenience, we also have a Night Deposit Box located next to our main doors. Halton Hills Hydro WILL NOT be responsible for cash payments placed in the night deposit box.
Remember, it is your responsibility to pay your Halton Hills Hydro bill by the due date.
Thank you,
Halton Hills Hydro Customer Service Team
519-853-3701