September 3, 2026

Please let us know how we’re doing – it really does make a difference!

Halton Hills Hydro is currently conducting a Customer Satisfaction survey to gather feedback on topics such as customer communications, service satisfaction, electricity pricing, and others. Beginning in early September, randomly selected customers may receive a telephone call or email invitation requesting their participation in the survey.

To conduct the survey, Halton Hills Hydro has partnered with UtilityPULSE – a professional market research company specializing in the utility sector. UtilityPULSE has conducted surveys on behalf of utilities across the province, including Halton Hills Hydro, for over 25 years. You can learn more about UtilityPULSE at www.utilitypulse.com.

UtilityPulse is not selling anything and will not ask about your account number or balance.

The survey takes approximately 10-15 minutes to complete, and we would greatly appreciate your participation as it will help Halton Hills Hydro gauge and measure the effectiveness of our various services – what we’re doing well and where we might better focus attention to improve our service delivery. By taking the time to participate in this survey, you’re providing us with the necessary input we need to improve communications and services.

Your privacy is important and as such, individual survey responses will remain strictly anonymous. Halton Hills Hydro will only see the combined responses from all those who participated.

If you receive a call from UtilityPULSE, or an e-mail from Halton Hills Hydro, please take a few minutes to complete the survey. Your opinion matters to us.

If you have any questions or would like to verify the legitimacy of this survey, please contact Halton Hills Hydro’s Customer Care team at 519-853-3701. Thank you for taking the time to help us serve you better!