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COVID-19 Scam Alert

April 17, 2020

We have been made aware of a number of COVID-19 related scams targeting electricity customers.

If you receive a call, message or text from someone threatening to disconnect power for non-payment, do not respond. These calls are not coming from us. The Ontario Energy Board has prohibited disconnection for non-payment until July 31, 2020.

Also be aware of messages claiming to be from your utility with COVID-19 in the subject line. There have been several reports of emails, texts and websites sharing fake information about utility payments and refunds.

If you receive a suspicious message or call, do not respond. Contact us directly at 519-853-3701 or

For more details on these scams, see this article from the Ontario Energy Board: