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March 16, 2020

Safety for our employees, our customers and the public is our first priority, always. In response to the COVID-19 pandemic and out of an abundance of caution for our staff and customers, we have made the decision to close our doors to all visitors. We apologize for any inconvenience this may cause.

Our office continues to be open to assist customers through telephone or email and our operations continue as usual. Our office hours remain 8:30 – 4:30 Monday to Friday.

We offer a number of ways to communicate with our staff:

PHONE: 519-853-3701


You will also find a number of easy to use self-service features on our website:

AccountOnline: Your account portal to view your energy use, view or pay your bill or see your account history. Visit AccountOnline

Moving? Try our easy and convenient online move forms here.

Bill Payment: Currently, the safest option for payment is online. You can make payment through your financial institution’s website, visit our AccountOnline portal or pay online here. Cheques can be mailed or dropped off in our night deposit box at 43 Alice St. Acton. Please call or e-mail our office if you need to make payment arrangements.

Receiving your bill: Sign up for Paperless Billing and never worry about missing a bill again. Paperless billing is a better choice for the environment and the safest way to receive your bill during a pandemic. Log in to AccountOnline or call our office to sign up for paperless billing today.

Power Out? Looking for power outage information? View our online outage map for the latest updates here.

Our crews are ready to respond to power outages or emergencies if they arise.

We are continuing to monitor the pandemic situation closely and will provide updates as we are aware of them.

Thank you for your understanding.