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Customer Satisfaction Survey Underway

October 13, 2016


Halton Hills Hydro is currently conducting our Customer Satisfaction telephone survey. The Ontario Energy Board requires all local distribution companies to survey their customers every two years to evaluate customer service.

This survey is an important tool to help us understand our customer’s needs and perceptions and find ways to improve our services. The survey is being conducted by an independent third party survey company, UtilityPULSE and all responses are kept confidential. They are randomly calling a selection of our customers.
If you receive a call from UtilityPULSE, please take a few minutes to complete the survey, your opinion counts. If you have any questions about the survey or about your account, please call our office at 519-853-3701.