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Customer Satisfaction Survey

August 17, 2020


We want to hear from you! Halton Hills Hydro is currently conducting a Customer Satisfaction telephone survey. The Ontario Energy Board requires all local distribution companies to survey their customers every two years to evaluate customer service.

This survey is an important tool to help us understand our customer’s needs and perceptions and find ways to continue to improve our services.

The survey is being conducted by an independent survey company, UtilityPULSE and all responses are kept confidential. UtilityPulse is not selling anything and will not ask about your account number or balance. A random selection of our customers will be called.

If you receive a call from UtilityPULSE, please take a few minutes to complete the survey. Your opinion counts to us. If you have any questions about the survey or about your account, please call our office at 519-853-3701.